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Booking Tickets

Box Office Opening Hours: Monday – Friday 10am – 4pm. Closed Saturday & Sunday.

Box Office Sales

Tickets can be booked in person at the theatre, over the telephone, or online. We accept all major credit cards, except American Express. When booking over the telephone and online a £1 transaction fee is applicable.

Ticket Exchanges and Refunds

We regret that tickets cannot be refunded or exchanged. We will however accept tickets for resale only after all of the venue's own tickets for that performance have been sold.

Latecomers Policy

Customers are advised that latecomers may not be admitted, and when they are, it is at the discretion of the visiting company and of the front of house manager.

Concessions

Tickets are available for most performances at a concessionary rate for the following patrons: senior citizens, registered disabled, under 16s, students in full time education (with valid NUS/School ID), unwaged.

Children

Babes-in-arms (children under 2 years old) are allowed into the theatre and do not require a ticket. Children aged 2-15 years old require their own ticket, which will be at full price, unless a children’s concession is available at the time of booking. Accompanying adults may be asked to remove any noisy children.

Group Bookings

For certain shows, one free ticket will be offered for every ten tickets booked. All tickets must be booked in one single transaction. Please contact the box office for further details.

Accessibility

If you have any access requirements, please contact the box office on 01865 319450 before booking tickets so that we can ensure we meet your needs.